Sign up for receiving the Customer Journey Mapping handbook

To get started with Customer Journey Mapping in a practical and effective way, Milkymap has created a handbook based on 15 years of experience. You can receive this handbook for free by filling out the form. We will then send you a link via email to download the handbook.

If you have any questions, let us know here. If you'd like to create a free account in Milkymap, click here.

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The method is characterized by 6 simple steps, which can be completed in a one-day workshop.

If you have experience facilitating workshops and are at a beginner level or higher in CX, you can start using the handbook right away.

Create a free account in Milkymap beforehand, so you can document and manage the outcomes of the workshop during or immediately after the session directly in Milkymap.

Why the Milkymap methodology?

Practical, accessible, and effective

Complete a full Customer Journey Map in one day

A method you can start using on your own

100% compatible with the free version of Milkymap

Suitable for beginners and advanced users

The option to follow additional trainings based on this method

The ability to scale up to more users within the platform

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We developed the method in 2010 to support organizations and consultants in mapping Customer Journeys.

To connect departments, prioritize the voice of the customer, and achieve this practically within one day.

We tackle the core of customer experience: the activities of customers across channels, along with their emotions and underlying needs.

The method is easy to learn and can be applied immediately.

Good luck!

Danny Peters, Co-founder and CEO

The Milkymap platform

With Milkymap, you can digitally create and manage customer journey maps. This platform is used by thousands of users worldwide who are constantly working on improving customer experience.

Create an account now to get started for free.

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FREE ACCOUNT

Testimonials

The methodology is immediately applicable. With this handbook, I was able to get started right away. It's simple and useful to implement.

Isabella, CX consultant

The practical setup to map out a customer journey in one day is very convenient. By documenting all the steps, you get a complete overview.

Frank, Product owner

The combination with the Milkymap tool appeals to us because it allows us to immediately translate the methodology into a digital format.

Jeffrey, Sprint facilitator